NPS to unveil digital police stations to enable Kenyans file complaints online - IG Kanja
IG Kanja said embracing technology would enhance professionalism and transform police stations into centres of excellence.
Kenyans will no longer have to visit police stations to report cases after the National Police Service (NPS) rolls out digital platforms next year, including an upgraded digital Occurrence Book (OB), to improve service delivery.
While announcing the new initiative, Inspector General of Police Douglas Kanja said it will allow Kenyans to file complaints and track their progress online, streamlining processes and improving accountability.
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“We aim to launch digital police stations where citizens can report crimes via mobile phones without visiting physical stations,” Kanja said.
He added that embracing technology would enhance professionalism and transform police stations into centres of excellence.
Kanja made the announcement during a graduation ceremony for 80 county commanders at the Ngong Police Academy. The training, which saw 67 men and 13 women from the Administration Police Service (APS), Kenya Police Service (KPS), and Directorate of Criminal Investigations (DCI) graduate, is part of NPS's mission to boost service delivery.
Officers’ mental health
He emphasised the need for operational efficiency and strategic leadership, urging the graduates to prioritise mental wellness and support their officers.
“Our officers must be taken care of. Mental wellness plays a critical role and is something we all need to understand,” Kanja said.
The Inspector General also revealed that discussions are ongoing with the State Department of Housing to build decent accommodation for police officers, focusing on stations with sufficient land for the development.
Director of Criminal Investigations (DCI) Mohamed Amin, who was present at the ceremony, stressed the importance of integrity and professionalism.
“Times are changing, and we must continue learning and sharing skills to serve Kenyans better,” Mohamed said, calling for enhanced communication and intelligence sharing among commanders.
“As leaders, you must exercise the highest level of integrity and ensure your stations become centres of excellence,” he said.
Kanja also announced plans to establish an office to support officers with disabilities, focusing on their welfare and mental health needs. The initiative aligns with the NPS Strategic Plan (2023-2027), which aims to create a more inclusive and supportive work environment.
The NPS has secured Sh14 million from the Kenya Reinsurance Corporation to purchase assistive devices and equipment for officers with disabilities.
Deputy Inspector General of Police Gilbert Masengeli said there is a need to address mental health challenges and support officers with disabilities.
“We must ensure that all officers, including those with disabilities, live dignified lives. Today, we stand in solidarity with all persons with disabilities. Together, let us build a society where inclusivity and mental health are prioritised,” he said.
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